Who Cares What Franchisors Call Their Offices?

Posted on April 2, 2010 by Lizette Pirtle

Many franchisors make the mistake of calling their offices Head Quarters, Head Office or Corporate. It is sometimes difficult for my franchise startup clients to understand why this choice can be a mistake; after all, most of them are setting up to grow a large business and they identify this growth with those terms. It [...]

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Who Should NOT Franchise Their Business?

Posted on March 24, 2010 by Lizette Pirtle

Franchising is not for everyone. Not every business seeking to grow should choose franchising as the method of expansion. For example, some businesses do not have the ability to create a sustainable relationship (see older post); for others the decision whether or not to franchise should be considered in light of the following five questions: [...]

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What Are the Challenges Faced by Start-up Franchisors?

Posted on March 18, 2010 by Lizette Pirtle

Start-up franchisors face numerous challenges but they can all be summarized in one phrase: They need to learn how to become successful franchisors. They must master their new tasks and responsibilities and all that it entails to be a successful franchisor. Most franchisors learn as they go; some are smart and look for information, mentoring, and [...]

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Do You Understand the Development Stages Your Franchisees Go Through?

Posted on March 15, 2010 by Lizette Pirtle

Understanding the developmental stages of your franchisees is critical for building communications and support infrastructures capable of producing successful relationships. Many franchisors see only two stages: new and older franchisees. They miss out important distinctions failing to address the needs of franchisees at their different stages of growth. Franchisees go through 4 distinct developmental phases: [...]

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Don’t Be Fooled, Your Franchise Won’t Bring You Happiness

Posted on March 13, 2010 by Lizette Pirtle

A franchise opportunity does not create happiness. It can contribute to it, but it is not the real cause of the happiness we may or may not feel. What a franchisor does or fails to do has no more impact on our happiness than what we allow it to have. In the same token, our jobs [...]

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Are You Listening or Merely Hearing What Franchisees and Prospects Are Telling You?

Posted on March 9, 2010 by Lizette Pirtle

I recently attended a function where I met several people who had recently invested in a franchise. Hearing them express their happiness with their decision made me question how well I had been listening to franchisees in the past. One person in particular caught my attention as he shared with the group how happy he [...]

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Are Performance Tools Important for Franchisee Success?

Posted on March 8, 2010 by Lizette Pirtle

There are many products available in the market that claim to aid the performance of franchisees. I am constantly on the lookout for tools that can make a difference for my clients and their franchisees; and, I am always amazed at what technology is able to accomplish. Last week I went through a demo of [...]

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Dreams vs. Fantasies – Do They Make A Difference in Franchising?

Posted on February 25, 2010 by Lizette Pirtle

The word “dream” for some of us brings up ideas of wasting time, of losers, of people who never act, and who we critically put down by calling them “dreamers” and expecting they will achieve nothing.  This is a misconception; dreams are not fantasies. While fantasies belong only to the imagination, dreams are doable and [...]

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Franchisors, Have You Added Social Media Policies to Your OPS Manual? Part 4

Posted on February 24, 2010 by Lizette Pirtle

Now that you’ve started to work on your strategy and have created your Social Media policies, you may want to learn more. Paul Segreto of franchisEssentials is one of the best resources to go to when you want to learn more about using Social Media within the franchising context.  I certainly have learned a lot from Paul. Paul has helped [...]

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Franchisors, Have You Added Social Media Policies to Your OPS Manual? Part 3

Posted on February 23, 2010 by Lizette Pirtle

When franchisees are encouraged to participate in Social Media, they should be given specific direction to guide their engagement and communications. Start by letting your franchisees know that the Internet is NOT anonymous, and that it does not forget. Many franchisees are technology savvy and will know this fact while others need to be educated. [...]

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