Posts Tagged Franchise Operations Manual

Franchise Procedures vs. Franchise Support: The Fight is on– Or is It?

Posted on September 12, 2010 by Lizette Pirtle

A few weeks ago I commented on a colleague’s Facebook post agreeing with his argument to encourage franchisors to create and implement Social Media Policies and Procedures.  A franchisee of an unidentified brand also made a comment enraged at the original posting and at my agreement with it. Her argument was that franchisors should worry [...]

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Are Performance Tools Important for Franchisee Success?

Posted on March 8, 2010 by Lizette Pirtle

There are many products available in the market that claim to aid the performance of franchisees. I am constantly on the lookout for tools that can make a difference for my clients and their franchisees; and, I am always amazed at what technology is able to accomplish. Last week I went through a demo of [...]

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Franchisors, Have You Added Social Media Policies to Your OPS Manual? Part 3

Posted on February 23, 2010 by Lizette Pirtle

When franchisees are encouraged to participate in Social Media, they should be given specific direction to guide their engagement and communications. Start by letting your franchisees know that the Internet is NOT anonymous, and that it does not forget. Many franchisees are technology savvy and will know this fact while others need to be educated. [...]

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Franchisors: Have You Added Social Media Policies to Your OPS Manual? Part 2

Posted on February 22, 2010 by Lizette Pirtle

If you have a B2B franchise, LinkedIn is one of the best Social Media vehicles for you. However, depending on the type of services you offer, Twitter can also produce good results; and, if you offer a product to small businesses, it can be an excellent choice.  Facebook is not a good medium for a B2B type of [...]

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Franchisors, Have You Added Social Media Policies to Your OPS Manual? Part 1

Posted on February 22, 2010 by Lizette Pirtle

Whether we like it or not, Social Media is here to stay and it will continue to grow and change every day. Social Media is a vehicle for grassroots marketing requiring little investment to implement and manage, yet having the potential for far reaching results. As a franchisor, you need to create and implement Social [...]

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5 Tips to Creating an Effective Franchise Operations Manual

Posted on September 2, 2009 by Jane

Once you have made the decision to franchise, your focus shifts to replicating your business. And in order to replicate your business, you need an operations manual that conveys all of the how-to information to the new franchisee. This makes sense. If the goal is to replicate the success of the business time and time [...]

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