Posts Tagged Franchise Relations

What to do if your franchisees are venting anger in Twitter?

Posted on October 11, 2009 by Lizette Pirtle

Franchisees are not employees and thus they should never be treated as such under any conditions. The franchise agreement and its extension, the Operations Manual, bind franchisees to certain behaviors and manners of conduct, yet they also bind franchisors. It is a fact that when franchisees are unhappy they will express their displeasure just like an employee or a [...]

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3 Simple Ways to Create Strong Relationships with your Franchisees

Posted on August 24, 2009 by Lizette Pirtle

Franchising is all about relationships; and, like in any other human interaction conflicts may arise from time to time. The stronger the relationship, the better one can handle these times of disagreement. Here are 3 simple ways to strengthen relationships with your franchisees: Communicate often: In this world of electronic communication where emails prevail, grabbing the phone [...]

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Franchising: the Beauty and the Beast

Posted on September 23, 2008 by Lizette Pirtle

I fell in love with franchising back in the mid 80s when I joined a franchisor that had been in business for over 25 years and, at the time, had about 1000 franchisees.  I felt right at home then and that feeling has never changed. Despite finding myself face to face with what I call the Beast [...]

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