Disillusioned about Franchising?

Throughout my 20 plus years of experienced in franchising I have taken several sabbaticals. These times of rest away from franchising have been driven by different events in my life and have lasted from just a few weeks to several months. Underlying … [Read more...]

Franchisors, Franchisees: Are You Grateful?

Gratitude is a positive emotion and a way of looking at the world that engenders a sense of well being. Studies have suggested that grateful people are happier, less stressed, and more satisfied with their lives and relationships. They are able to … [Read more...]

5 Ways to Resolve Conflict with your Franchisees

Conflict is not pleasant, but it seems to be part of all relationships at one point or another. In franchising, if conflict is left unchecked it can escalate to the legal arena where communication no longer can heal the differences. Therefore, like … [Read more...]

What do I Love about Franchisees?

In more than one occasion I have been called a Franchisee Advocate; and although this may not have been said as a compliment, I have taken it as such. I fought for their rights and what I thought franchisors owed to them, and this got me in trouble … [Read more...]

3 Things Your Franchisees Expect From You

Whether or not we should, whenever we enter a relationship we have expectations; and, your franchisees are not any different. Franchisees are individuals, and as such, they will have somewhat different types of expectations, yet there are some common … [Read more...]

What Gifts do Early Adopters Franchisees Offer?

The term ‘Early Adopters’ is commonly used in technology and it also has been applied in franchising for many years. It defines those people who join a new franchising company: one that has few or no franchisees. Early Adopters are the key to the … [Read more...]

5 Email Sins to Avoid in Franchising

I recently read an article in Wall Street Journal that hailed the death of email as a form of communication. There is no question that the way we communicate is changing through the introduction of Social Media, but I believe we'll continue to use … [Read more...]

What to do if your franchisees are venting anger in Twitter?

Franchisees are not employees and thus they should never be treated as such under any conditions. The franchise agreement and its extension, the Operations Manual, bind franchisees to certain behaviors and manners of conduct, yet they also bind … [Read more...]

Are franchise relationships dependent or interdependent?

The franchising relationship between franchisor and franchisee is one of the best examples of interdependence. It all starts with sharing a common set of principles and values. When people evaluate franchise opportunities they're usually attracted to … [Read more...]

3 Simple Ways to Create Strong Relationships with your Franchisees

Franchising is all about relationships; and, like in any other human interaction conflicts may arise from time to time. The stronger the relationship, the better one can handle these times of disagreement. Here are 3 simple ways to strengthen … [Read more...]