Technology Can Deliver the Franchise Experience Customers Expect

I normally do not accept guest posts, but Jay Malcom and his company ExpandShare come highly recommended to me and they have an innovative solution to train staff of franchisees which can be difficult for most franchisors. In general franchisors are … [Read more...]

Is Your Training Program Geared to Create “Franchisees of the Year”?

Our franchise training programs tend to follow the objective of teaching franchisees how to run and operate the business. Is this objective enough? Is it appropriate by itself? Are we missing any opportunities?   In my quest to shift the thinking … [Read more...]