Disillusioned about Franchising?

Throughout my 20 plus years of experienced in franchising I have taken several sabbaticals. These times of rest away from franchising have been driven by different events in my life and have lasted from just a few weeks to several months. Underlying … [Read more...]

Franchisors, Franchisees: Are You Grateful?

Gratitude is a positive emotion and a way of looking at the world that engenders a sense of well being. Studies have suggested that grateful people are happier, less stressed, and more satisfied with their lives and relationships. They are able to … [Read more...]

What to do if your franchisees are venting anger in Twitter?

Franchisees are not employees and thus they should never be treated as such under any conditions. The franchise agreement and its extension, the Operations Manual, bind franchisees to certain behaviors and manners of conduct, yet they also bind … [Read more...]

3 Simple Ways to Create Strong Relationships with your Franchisees

Franchising is all about relationships; and, like in any other human interaction conflicts may arise from time to time. The stronger the relationship, the better one can handle these times of disagreement. Here are 3 simple ways to strengthen … [Read more...]

Franchising: the Beauty and the Beast

I fell in love with franchising back in the mid 80s when I joined a franchisor that had been in business for over 25 years and, at the time, had about 1000 franchisees.  I felt right at home then and that feeling has never changed. Despite finding … [Read more...]